Small and Medium Enterprises (SMEs) are an important part of modern economies, providing
employment, generating innovation, creating wealth, reducing poverty, enhancing standard
of living and contributing to the areas in which they operate. The strength of SMEs lies in
motivation, internal networking, tacit knowledge in unique skills, shorter informal
communication, less bureaucracy and greater proximity to market (Desouza and Awazu,
2006). But SMEs face resource, finance and skills scarcity and managers often do not have
enough managerial expertise and organizational capabilities, which imply poor strategic
business planning and human resource management (Balestrin et al., 2008; and Cocca and
Alberti, 2010). KM implementation is said to be the best way to overcome these problems
and improve SMEs’ ability in innovation and organizational performance (Choi, 2002; Asoh
et al., 2007; Bierly and Daly, 2007; Brachos et al., 2007; Mohannak 2007; Timonen and Ylitalo
2007; Chang and Lee, 2008; Ho, 2008; Chen and Huang, 2009; Jiang and Li, 2009; Kim and
Gong, 2009; Liao et al., 2009; Sáenz, 2009; Yang , 2009; and Zack et al., 2009). Knowledge
Management (KM) practices in SMEs also help overcome the problem regarding lack of
resources, peculiar management problems and high employee turnover rates (Kureshi, 2009).
KM provides the means for SMEs to overcome poor business environment and to change the
complex business environment to be manageable. KM practices help to remove resource
constraints, decrease cost of products and create innovative applications for mature products
that help SMEs to move ahead of the competitors (Laere and Heene 2003).
|